Code of Conduct

Introduction

Global Procurement Services (GPS) ensures that policies and management practices are adopted which maintain high professional standards in marketing and delivery of education services, and which safeguard the educational interests and welfare of clients.

Marketing

GPS markets educational products with integrity, accuracy and professionalism.

Guidelines: All promotional and marketing materials published by on behalf of GPS, in whatever form will be truthful, accurate and unambiguous. Marketing or professional literature and general media advertising by GPS should not:

a. encourage unrealistic expectation about the level of qualifications attainable and the facilities and equipment provided or make claim to approval or recognition that is inaccurate;

b. use misleading nomenclature for courses;

c. make misleading or false comparisons of courses with others provided by competitors;

d. make misleading statements concerning the qualifications or experience of staff;

e. provide misleading information about the physical resources to be provided (e.g. premises, classrooms, equipment, library, etc.);

f. make use of photographs of places unrelated to ILS without explanatory notes (e.g. buildings or parks being depicted as part of the campus); or

g. make misleading or false statements about the prospects for employment following the course.

GPS will provide sufficient accurate information to clients that set out the details of the total costs/fees to clients and the objectives, assessment procedures and competency standards and outcomes to be achieved by students.

Information provided by GPS to clients on specific courses will include the following:

a. description of the course and its content;

b. where applicable, all tuition fees payable to GPS in connection with course and any other fees;

c. details of the basic assessment of the course;

d. a description of the credential or statement of attainment to be given on completion of the course;

e. a statement as to whether the course is recognised by industry or professional organisations, public institutions or government authorities;

f. a description of client support services including counselling and welfare facilities; and

g. any course pre-requisites.

Recruitment of clients will be conducted at all times in an ethical and responsive manner. Recruitment decisions will rest on assessment by institutions of the extent to which the stated competency standards and outcomes of the coursed are likely to be achieved given his/her qualifications, proficiency ands aspirations.

GPS, where applicable, will provide documentation to prospective clients that discloses in full all of the "contractual" arrangements between GPS and the client. Such documentation will be written in clear, concise plain English that avoids vague and ambiguous clauses. This will include all information concerning fees and charges to cclients and refund policy prior to completion of any enrolment agreement or contract.

Appeal Mechanisms

GPS ensures that participants have a fair mechanism for appealing disputed assessment decisions.

GPS has established a disputes resolution procedure appropriate to the size and complexity of the institution. Adequate records of all disputes will be maintained.

GPS maintains good financial records that reflect all payments and charges and the balance due. This will apply equally to training.

GPS will honour its advertised/communicated schedule of fees, except where fees are altered in accordance with procedures disclosed in the documentation supplied at enrolment. Any changes in fees will be equitably and fairly applied, widely advertised and clearly indicate the effective date.

GPS ddoes not accept advanced payments for courses